How long is the rental period?

Our standard rental pricing includes up to four consecutive calendar days, beginning on your scheduled pickup or delivery date and ending on your scheduled return or collection date. Longer rental periods may be available for an additional charge.

How do I reserve my items?

A 30% nonrefundable reservation payment is required to secure your items and event date. The remaining balance is due 30 days before your rental begins. For reservations made within 30 days of the rental date, the remaining balance is due following booking.

Do you offer pickup and delivery?

Yes. Local pickup and delivery options are available and can be selected during checkout. Delivery fees are based on the delivery location.

Delivery includes transportation of your order only unless setup or styling has been specifically arranged.

Do I need to wash rental items before returning them?

No. We handle normal cleaning and sanitizing. We simply ask that you remove food, beverages, flowers, candles, wax, décor, and other contents before returning your items.

Please return everything in the racks, bins, crates, or other packaging provided with your order.

What happens if something is broken or missing?

We understand that accidents can happen. Rental items are inspected after they are returned. Charges may apply for missing pieces, breakage, significant damage, excessive cleaning, or missing transport materials.

Because some of our vintage pieces are difficult to replace, replacement charges are based on the reasonable cost of sourcing the same or a comparable piece.

Can I change my order after booking?

Yes, depending on availability. Additions, substitutions, and quantity changes can be requested before your event.

Final quantities and selections should be confirmed at least 30 days before your rental begins. Reductions made within 30 days do not reduce the remaining amount due.

What is your cancellation policy?

The 30% reservation payment is nonrefundable because your selected pieces and date are reserved specifically for you.

For cancellations made at least 30 days before your rental begins, payments made above the reservation payment will be refunded. Payments are nonrefundable for cancellations made fewer than 30 days before the rental period.Do you offer gifts and favors?

Yes! In addition to vintage rentals, Louisa Lane offers a selection of gifts, favors, and event gifting pieces available for purchase.

Pickup is available for all gift and favor orders. Delivery may also be arranged for orders of $100 or more—select Pickup at checkout and contact us for a delivery quote.

If your order also includes rental items with delivery, your gifts and favors can be included with your rental delivery.

What if I don’t see what I’m looking for?

The Louisa Lane collection is always growing. If you’re looking for a particular piece, color, style, or type of item and don’t see it in the current collection, feel free to reach out. We may be able to custom source something for your event, depending on availability and timing.

Do you offer gifts and favors?

Yes! In addition to vintage rentals, Louisa Lane offers a selection of gifts and favors available for purchase.

Pickup is available for all gift and favor orders. Delivery may also be arranged for orders of $100 or more—select Pickup at checkout and contact us for a delivery quote.

If your order also includes rental items with delivery, your gifts and favors can be included with your rental delivery.

Does delivery include setup or styling?

Not unless it is specifically included in your order. Standard delivery covers transportation of your items to the agreed location. Setup, styling, placement, breakdown, and cleanup are not included unless otherwise arranged.